Refund Policy

This policy describes when and how Webkonsulenterne A/S ("we") refunds Alertly subscription fees. It applies to all customers paying via Frisbii (Reepay).

1. 14-day right of withdrawal (EU consumers)

If you sign up as a consumer in the European Union, you have the right to withdraw from the subscription contract within 14 days of purchase without giving a reason. To exercise this right, email [email protected] from the address on your account. We refund the full subscription fee to your original payment method within 14 days of receiving the request.

This right does not apply to business customers (B2B).

2. Cancellation of business subscriptions

You may cancel a site subscription at any time from the dashboard or by emailing us. Cancellation takes effect at the end of the current billing period. The site remains active until then. We do not automatically refund unused time on a paid annual subscription.

3. Pro-rata refund on multi-year plans

If you cancel a multi-year plan we refund the remaining full months, minus a 100 DKK administrative fee, provided at least 90 days remain on the plan.

4. Refunds for extended outage

If our infrastructure is unavailable for more than 48 continuous hours in a calendar month (measured against our own health-check log), we will credit 1/30 of the monthly-equivalent fee for every additional day of downtime. Credit is applied to the next invoice; cash refund is available on request.

Outages caused by third-party services we integrate with (Telegram, Cloudflare, Google, Frisbii, the customer's own WordPress site, etc.) do not qualify.

5. Non-refundable items

• Setup and consulting time (billed separately, if any).
• Charges you dispute more than 60 days after the invoice date.
• Payments made in error where you continued to actively use the Service.

6. How to request a refund

Email [email protected] from the account owner's address with:

• The invoice number or transaction ID.
• The site name(s) the refund concerns.
• The reason for the refund request.

We acknowledge every request within 3 business days and process approved refunds within 14 days via the original payment method through Frisbii.

7. Chargebacks

If you open a chargeback with your card issuer before contacting us, we may suspend the associated account until the dispute is resolved. We encourage customers to email us first — most cases can be resolved faster than a chargeback cycle.

8. Contact

Webkonsulenterne A/S · CVR 40887731 · Hadsundvej 112, 9550 Mariager, Denmark · [email protected] · +45 54 62 54 21